![]() They basically threw that option out and now you can only buy a cup for your one stay. Great Wolf will no longer honour their contract to refill our drinks cups. I found out from another family also in line that they had their cups taken away the day before. I was told by staff that the new cups have chips and don’t work on the machines anymore. Again when I asked I was told they have new cups. 2nd change, our memorabilia drink cups that are refillable on all our future visits were confiscated. It’s really frustrating and hard to enjoy your stay when your constantly worried that someone may accidentally pick up your towel and drop it off somewhere other than the place you set it down at. Being that we stayed the week it could have cost me an extra $450US. For me that meant a possible $90 every time we used the pool. I had to find out from another mom in-line that they now charge you $15 per towel that are not returned to kiosk. When I asked what it was for their staff wasn’t forthcoming. 1st change, you now have to line up to check out towels as well as return then to a kiosk otherwise they charge you. They also implemented a few big changes to inconvenience vacationers while trying to make some extra money on us. The wave pool was closed for long periods of time 2 out the 5 days we stayed and the Tornado slide kept malfunctioning which meant we walk to the top to only walk back down again. The kiddie slide was permanently shut down. The facilities are getting old without any new updates. This was just the start of the disappointing trip. Not sure why they didn’t contact me 2 months ago when I booked and paid the deposit. They have all my information as I’m register online with them. I never got a call, email or text from them. When I asked what it was about they said it was a clerical error at their end and they tried to contact me. They have always charged my credit card the remainder owing the day of checkout. I had no choice but to accepted it even though I knew nothing about this. It was confusing as well as terrible embarrassing. What a bombshell to drop on someone who just drove 4 1/2 with 4 tired kids. I was told they couldn’t check me in or honour my reservation till I paid another $277US owing from a previous stay from Oct 2018. I had booked and made a deposit 2 months ago online like I usually do with every stay. This last visit being our 6th visit was a huge disappointment. ![]() Last year we visited twice and have even bought friends with us. My family of 6 are regulars at the Grand Mound location. Hotels near Stroudsburg School of Cosmetology Stroudsburg, PA.Hotels near East Stroudsburg State University.Hotels near East Stroudsburg University of Pennsylvania.Hotels near (AVP) Wilkes-Barre Intl Airport.Hotels near (ABE) Lehigh Valley Intl Airport.Great Wolf Lodge Pocono Mountains Rooms.Great Wolf Lodge Pocono Mountains Features.Hotels near Great Wolf Lodge Pocono Mountains. ![]()
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